New Policy Effective March 10, 2008
Shipping on large or heavy weight orders will exceed the standard rates
calculated online. These orders will be charged actual UPS rates,
calculated at the time of shipping, which will be higher than the rate
on your e-mail order confirmation. If you would like us to call and confirm
before sending an order that exceeds this rate, please indicate in the
Additional Information section of the order form.
| Merchandise Subtotal |
Shipping & Handling |
| Shipping/handling on large or heavy items may exceed the standard shipping rate. Please see the "Notice" below. |
| Up to $20.00 |
$10.00 |
| $20.01 to $40.00 |
$10.50 |
| $40.01 to $75.00 |
$12.00 |
| $75.01 to $125.00 |
$13.00 |
| $125.01 to $175.00 |
$15.00 |
| $175.01 to $225.00 |
$16.00 |
| $225.01 to $300.00 |
$17.00 |
| $300.01 or Over |
To be determined at time of shipment. Call for a quote. |
NOTICE! While we try to make our Standard Shipping/Handling Rates reflect actual rates; overweight and oversized orders, as well as shipments to certain locations will exceed the standard shipping rate. If you would like us to confirm before charging at the higher rate, please make a note in the "Additional Information" field of your online order and we will bill you with the actual total and ship the items as soon as possible.
If any items you order are out of stock and/or on backorder, we will contact you. If you would like us to make substitutions or ship without backordered items instead, please indicate so in the "Additional Information" field of your order.
All items will be shipped via UPS Ground unless otherwise requested. Any other carriers, including U.S. Postal Service will be subject to a minimum courier fee of $15.00 per box. All shipping fees are subject to change depending on actual carrier charges.
Large equipment items (such as many items in the "Livestock Management" category), oversized items, and large, heavy orders exceed the standard shipping rates listed above. Please call or e-mail us for a shipping quote.
All online orders are shipped UPS Ground. For telephone orders, air services, including Next Day Air, 2nd Day Air, and 3-Day Select are available to most areas of the United States. Please remember that all air service orders must be placed by telephone. Air service shipping & handling rates exceed the standard rates.
Shipping carriers do not assume responsibility for refrigerated items. Refrigerated pharmaceuticals are shipped at your own risk.
We recommend shipping of pharmaceuticals on Monday or Tuesday, so that they may reach their destination within 3 days. If you are located outside our 3-day UPS coverage area, we recommend shipping of pharmaceuticals by 3-Day Select. One cold pack will be provided free of charge, but there may be a charge for additional reusable ice packs or styro coolers. Pharmaceuticals are non-returnable.
We have no control over how pharmaceuticals are handled or used once they leave our premises. For this reason, we can assume no liability for improper storage or any off-label use. Since we cannot accept pharmaceuticals for return, please consider the following guidelines:
- Upon arrival, place biologicals under refrigeration. Store them in the refrigerator until ready to use.
- Read all information provided with the product before use.
- Discuss the use of the specific product within a total health program with your veterinarian.
- Once reconstituted, vaccines must be used immediately.
- Use only sterile disposable or heat-sterilized, reusable syringes.
- Take a few minutes to prepare your restraint set-up to minimize stress to the animal and assure safety for yourself.
- Administer the product exactly how directions indicate.
- Avoid exposure of just-vaccinated animals to stress or known infectious diseases for at least 3 weeks to allow vaccinations to take effect.
- Don't allow bacterins to freeze. During winter, if your are expecting a shipment with vaccines or other pharmaceuticals, be on the look-out.
- Avoid vaccinating animals that are under stress. Examples of stress include shipping, co-mingling, rough physical handling, recent birthing, abrupt adverse weather changes, etc.
- Don't use chemical disinfectants on syringes or needles. Heat sterilized or sterile disposable products are advisable.
Shipping costs may vary; please call for details. Shipments outside the USA may be subject to import charges and taxes, which are the responsibility of the purchaser. Insurance is also required.
Our orders are filled with quality merchandise and are packed with the utmost care. However, there are occasions where merchandise is damaged during shipment. If, for some reason, merchandise has been damaged, contact the carrier immediately.
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